These terms govern your use of Subido. By creating an account or using the service, you agree to them. Please read them alongside our Privacy Policy and, if you process other people's data through Subido, our Data Processing Addendum.
Subido is provided by [SUBIDO LEGAL ENTITY NAME], registered in [JURISDICTION] (company number [NUMBER]), registered office [REGISTERED ADDRESS] ("Subido", "we", "us"). "You" means the individual or organisation using the service. If you accept these terms for an organisation, you confirm you have authority to bind it.
You must provide accurate account information and keep your sign-in secure. You are responsible for activity under your account and your team members' accounts. You must be able to form a binding contract and not be barred from using the service under applicable law. Subido is not directed to children.
Subido lets you collect feedback, run public or private boards, publish a roadmap and changelog, and manage all of it through a dashboard, REST API, MCP server, and embeddable widget. We may add, change, or remove features over time. Some features depend on your plan.
You retain all rights in the content and data you and your voters submit ("Customer Data"). You grant us a limited licence to host, process, and transmit Customer Data solely to provide the service.
For Customer Data that is personal data, you are the controller and we are the processor. You decide what to collect from your voters, why, and on what legal basis; we process it on your documented instructions under the DPA, which forms part of these terms where it applies. You are responsible for having a lawful basis to collect and process your voters' data and for providing them any notices the law requires.
Subido can send activity email to your voters. You choose the consent mode, subject to the following:
If you send through our shared infrastructure, you must not do anything that harms our sending reputation; we may impose rate limits and may suspend the shared-email path for misuse.
You must not: break the law or infringe others' rights; upload malware or attempt to breach security; reverse engineer or resell the service except as permitted; scrape or overload the API beyond documented limits; or use Subido to store special-category data it isn't designed for without appropriate safeguards. You are responsible for content posted to your portals and for moderating it.
Paid plans are billed in advance on a recurring basis through our payment provider. Fees are exclusive of taxes unless stated. Plans renew automatically until cancelled; you can cancel anytime and your plan runs to the end of the current period. Except where required by law, fees are non-refundable. We will give reasonable notice of price changes.
We own the Subido software, brand, and site. We grant you a limited, non-exclusive, non-transferable right to use the service per these terms. Feedback you send us about the product may be used without obligation to you. "Subido" and our logos are our marks; other names and logos referenced on the site (including Claude, Anthropic, ChatGPT, and OpenAI) are the property of their respective owners, and reference to them does not imply affiliation or endorsement.
The service interoperates with third parties (for example, your own email provider, or AI assistants connecting via our MCP server). Your use of those services is governed by their terms, and we are not responsible for them.
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance and may modify or discontinue features. Support is provided through the channels described for your plan.
You may stop using the service and delete your workspace at any time. We may suspend or terminate access if you materially breach these terms, fail to pay, or use the service in a way that creates legal or security risk, giving notice where practicable. On termination, your right to use the service ends; we will make Customer Data available for export for a limited period and then delete it as described in the DPA and Privacy Policy.
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, or that it will meet your compliance obligations for you — in particular, we do not warrant that any email mode is lawful for your recipients; that determination is yours.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud).
You will defend and indemnify us against claims arising from your Customer Data, your use of the service in breach of these terms or applicable law, and in particular from your choice of email consent mode or your sending to recipients in breach of their local law.
We may update these terms. For material changes we will give reasonable notice (for example by email or in-app). Continued use after changes take effect means you accept the updated terms.
These terms are governed by the laws of [GOVERNING LAW JURISDICTION], and the courts of [VENUE] have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights you may have where you live.
hello@subido.io · [SUBIDO LEGAL ENTITY NAME], [REGISTERED ADDRESS].